Privacy Guard is a security feature designed to protect our internet banking customers from fraud and identity theft. This feature is provided free of charge.

Privacy Guard allows customers to pick an image, write a pass phrase and select three challenge questions. The information is securely passed back and forth between American Interstate Bank and the customer to confirm each other’s identity.

Using Privacy Guard is like getting a safe deposit box that takes two keys to open. Before the customer and the Bank agree to open the box together, they confirm each other’s identity.

The first time you log-in to internet banking, simply follow the instructions to sign up for Privacy Guard. Please remember that once you activate Privacy Guard, you will not have to complete several fields again.

After the initial activation, we will always show your image and pass phrase before asking for your password. Once you verify that the image and pass phrase are yours, you will know that you are on the legitimate American Interstate Bank site and not a “look alike” site. At the same time, if we do not recognize your computer, we will ask you to answer one of your challenge questions, to verify your identity and allow us to be sure no unauthorized person is trying to access your information.

American Interstate Bank takes information security very seriously and is committed to protecting your personal information with us. That’s why we are adding Privacy Guard as an extra layer of security for all of our online banking customers.

A list of the most frequently asked questions is available via a link on the Privacy Guard set up page. Should you have any additional questions about this new security feature, please call American Interstate Bank in Elkhorn at (402) 289-2551 or in Omaha at (402) 932-9000.